For the primary care provider, only one phone call is necessary to get the consultation started. Phone availability for U of M Psychiatrists and local Behavioral Health Consultants is Monday-Friday 9-5, excluding holidays.
The participating Primary Care Provider (PCP) initiates a call to the Behavioral Health Consultant (BHC), a masters-level mental health professional based locally.
The BHC triages the referral, responds to any questions that are within the scope of his/her expertise, and forwards appropriate cases to the MC3 psychiatrist for either same day phone consultation or telepsychiatry consultation with the patient and family. In cases that are deemed urgent, the BHC will suggest local resources for referral.
In the case of a phone consultation, calls are forwarded to the covering psychiatrist who will respond, in most cases, to the PCP or BHC the same day. Perinatal inquiries will be answered within 24 hours.
The psychiatrist will not request any identifying information that would violate the patient’s confidentiality and does not document in a medical record.
In some cases, the patient may require a telepsychiatry consultation. Following the consultation, the psychiatrist will provide feedback to the referring PCP, and the BHC will follow up with recommendations and referrals.
WHO CAN PARTICIPATE?
Primary care providers in designated geographic counties are invited to participate in the program.
HOW DO I SIGN UP?
As part of their participation, providers will be asked to sign a Provider Agreement that outlines the program services and roles of primary care providers and consulting psychiatrists. If you are a provider and would like to enroll, please contact us.
WHAT IS NOT INCLUDED
MC3 is not an emergency/referral service. Emergency consultations over the phone or in person are not provided. If a PCP calls about a case requiring an emergency intervention, the Behavioral Health Consultant can offer appropriate resource recommendations.
U of M psychiatrists do not prescribe medication or provide ongoing treatment, but rather support PCPs as they provide care. For those cases beyond the scope of the PCP, the BHC and psychiatrist will offer referrals to local or regional clinicians.