For the primary care provider, only one phone call is necessary to get the consultation started. U of M psychiatrists and local Behavioral Health Consultants (BHCs) are available Monday through Friday from 9:00 a.m. through 5:00 p.m., excluding holidays.
The participating Primary Care Provider (PCP) initiates a call to the BHC, a masters-level mental health professional based locally.
The BHC triages the referral, responds to any questions that are within the scope of her/his expertise, and forwards appropriate cases to the MC3 psychiatrist for either same day phone consultation or telepsychiatry consultation with the patient and family. In cases that are deemed urgent, the BHC will suggest local resources for referral.