How It Works

People at work in an office

For the primary care provider, only one phone call is necessary to get the consultation started. U of M psychiatrists and local Behavioral Health Consultants (BHCs) are available Monday through Friday from 9:00 a.m. through 5:00 p.m., excluding holidays.

The participating Primary Care Provider (PCP) initiates a call to the BHC, a masters-level mental health professional based locally.

The BHC triages the referral, responds to any questions that are within the scope of her/his expertise, and forwards appropriate cases to the MC3 psychiatrist for either same day phone consultation or telepsychiatry consultation with the patient and family. In cases that are deemed urgent, the BHC will suggest local resources for referral.

  • In the case of a phone consultation, calls are forwarded to the covering psychiatrist who will respond, in most cases, to the PCP or BHC the same day. Perinatal inquiries will be answered within 24 hours.
  • The psychiatrist will not request any identifying information that would violate the patient’s confidentiality and does not document in a medical record.
  • In some cases, the patient may require a telepsychiatry consultation. Following the consultation, the psychiatrist will provide feedback to the referring PCP, and the BHC will follow up with recommendations and referrals.
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